At Nola Trek, we strive to provide high-quality products. Please review our refund and return policy carefully:
- Eligibility for Returns
- Returns are accepted only for damaged or defective products.
- To request a return, you must contact us within 7 days of receiving your order.
- Products must be returned in their original packaging and condition.
- Non-Returnable Items
- Products that are not defective or damaged cannot be returned.
- Items that have been used, altered, or damaged after delivery are not eligible for returns.
- Requesting a Refund
- To request a refund, email us at [email protected] with your order details and photos of the damaged/defective item.
- Upon approval, we will arrange a replacement or refund.
- Refunds will be issued only after receiving the returned item.
- Processing Time
- Refunds or replacements may take 5–10 business days from the date we receive the returned product.
- Important Note
- Since we offer Cash on Delivery only, refunds will be processed via the same method agreed upon with our support team.